Traci L. Quick-Hutt
618-667-4240 | 618-304-9322
traci@actionforwardcoachingandconsulting.com
info@actionforwardcoachingandconsulting.com

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Workshops

 
     
 

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Please select a workshop:
Team Building | Meeting Skills | Conflict Management | Handling Difficult People
Advanced Emotional Intelligence: Interpersonal Skills | One Minute Manager | Train the Trainer

 

Team Building
“A group becomes a team when each member is sure enough of himself
and his contribution to praise the skill of the others.”

Norman S. Hidle

Great products and services are made and delivered by great teams. Working in a successful and happy team is extremely satisfying. The cooperative atmosphere, the ease of achieving big results and the sense of significance of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organization.

This course focuses on transforming a group of people into a team of motivated individuals who work smoothly towards a common goal.

In Team Building course delegates will learn about:

  • Core qualities of a team and the secret to its efficiency
  • Belbin Roles, their effect on maximizing efficiency and conflict resolution
  • Structural components of a team and their part in team’s success
  • Effect of time and maturity on team leadership
  • Team life-stages and how to manage each stage
  • Collective problem solving, differences between cooperative and competitive problem solving
  • Network Analysis, recognizing and maximizing the effect of networks
  • Feedback process and praising techniques
  • Coaching methods including peer-to-peer and management coaching
  • Emotional intelligence and its effect on team’s efficiency and success
  • Enhanced communication skills with emphasis on non-verbal communication and body language
  • Team bonding techniques to increase trust and professionalism within teams

     

  Action Plan

Apart from the vast amount of information in each section on the core values of team work, the Team Building course contains more than 20 practical exercises that enable delegates to try and implement the information received during the course. Delegates will have a chance to participate in exercises on subjects such as coaching, cooperation, problem solving, trust and emotional skills. The exercises include 12 optional activities which can be used to extend the course further or to focus on specific areas based on delegate’s needs. All exercises are exclusive to this course and each exercise has been designed in line with a concept vital to successful team working.

Delegates are introduced to the concept of Team Roles and explore different ways of recognizing and establishing their roles within the team. This knowledge enables team workers to manage their roles and responsibilities in the team and avoid gaps or overlaps in roles. By the end of this course, delegates will learn how to communicate with each other to get better results, how to think beyond the little details and think of the main objective, how to support each other using emotional skills and coaching skills to provide feedback and increase trust and reliability throughout the team.

Course Duration:This course contains several exercises which can be completed in a one day workshop or divided into smaller sections that can be completed over the course of a week.

 

 

 

Meeting Skills
"In business, you don't get what you deserve, you get what you negotiate.”
Chester L. Karrass

As part of a busy business lifestyle, we spend a large amount of our time interacting with others, in particular with your customers, clients and colleagues. Keeping them happy is as critical as understanding their needs and concerns. It is well known that a large amount of time of an office worker is spent in meetings, a large portion of which is dealing with colleagues and customers. As a result it is quite critical for anyone to improve their customer management skills and be able to handle more senior customers as their skills are improved and get better results.
In this course you will be introduced to the main aspects of managing customers, clients and coleagues in meetings. These include subjects such as establishing a connection, handling meetings, negotiating, reading body language and etc. For example, what if your client uses a dominant body position in the meeting room and continuously accuses you of missing deadlines? How should you reply? What if your client does not deliver on his promises and doesn’t understand the impact of his negligence on your team. How do you get him to correct his behavior, without making him feel embarrassed? Many similar situations such as these are explored in detail in the course.

There are plenty of educational and entertaining exercises in this course designed to help the delegates put the theory into practice. The idea is that participants should learn the skills during the course by using the new concepts they have learned in controlled exercises and role plays. This is known to increase the retention rate and is the ideal method to learn rapidly with minimum effort.

In this course you will learn:

  • How to interact with a customer effectively to get maximum results.
  • What to say, how to say it and how to look.
  • How to handle potentially aggressive remarks by your customer.
  • How to greet a customer and establish rapport.
  • How to read your customer’s body language.
  • How to use a number of body language gestures and their meaning based on the
    latest scientific research.
  • How to participate or hold meaningful and efficient meetings.
  • How to prepare, run and finalize a meeting.
  • How to use listening skills and questioning techniques to get more information
    from your clients.
  • How to get a fair deal when negotiating with your client.
  • How to maximize your long-term results when dealing in repeated negotiations with a
    particular customer.
  • How to set your low and high values in direct negotiations. Learn about negotiation strategies.
  • How to reduce the tension while negotiating.

     

  Action Plan

Course Duration: This course contains several exercises which can be completed in a one day workshop or divided into smaller sections that can be completed over the course of a week.

 

 

Conflict Management
“If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained you will also suffer a defeat. If you know neither the enemy nor yourself, you will succumb in every battle.”
By Sun Tzu

We interact with other people on a daily basis and naturally we don’t always agree on everything. The way we deal with such disagreements determines its fate; the disagreement can result in a conflict which uses up time and energy or it encourages creativity and self growth. Therefore, conflict management skills is a must have for anyone in today’s market.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom. You will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables you to prepare and respond effectively in order to prevent a conflict.

You will also explore emotional skills critical in dealing with other people and learn how to control your emotions as well as those of others and guide the debate towards a win/win outcome. The rich selection of scenarios and exercises in this course will help you to master these skills quickly and efficiently.

In this highly practical course you will learn:

  • What is Conflict?
  • How to Handle Conflicts?
  • How to Manage Emotions?
  • How to Respond to Escalating Situations?
  • How to Negotiate?
  • How to Prevent Conflicts?

 

Course Duration: This course contains several exercises which can be completed in a one day workshop or divided into smaller sections that can be completed over the course of a week.

  Business Competition

 

 

Handling Difficult People
“If you don't like something change it; if you can't change it, change the way you think about it.”
Mary Engelbreit

We often have to deal with difficult people in our professional environment and sometimes even in our personal everyday life. Any interaction or communication with such people can prove challenging and consumes a lot of our time and energy.  Such situations can easily turn emotional and unproductive with long term effects on relationships.

Fortunately, difficult people are well studied and psychologists have found a great deal on the origin of their behavior and subsequently on how best to deal with them based on their inherent weaknesses. This course relies heavily on the latest psychological research and provides several concise easy-to-use formulas that delegates can use to deal with challenging situations promptly.

Fortunately, difficult people are well studied and psychologists have found a great deal on the origin of their behavior and subsequently on how best to deal with them based on their inherent weaknesses. This course relies heavily on the latest psychological research and provides several concise easy-to-use formulas that delegates can use to deal with challenging situations promptly.
* Optional activities and exercises are also provided to easily extend the course and adjust the pace for different needs.      


In this highly practical course delegates will learn:

  • What is the best mental attitude when confronted with challenging people?
  • In how many different ways can you respond to someone and what results do you expect?
  • How to engage in a conversation and show that you understand and care?
  • How to handle conflicts?
  • How to deal with confrontations?
  • How to deal with reactive and toxic words?
  • What are the characteristics of difficult people and how to deal with them?
Course Duration: This course contains several exercises which can be completed in a one day workshop or divided into smaller sections that can be completed over the course of a week.
 

 

 

Advanced Emotional Intelligence: Interpersonal Skills
"Be not disturbed at being misunderstood; be disturbed rather at not being understanding."
Chinese proverb

Imagine a strong personality with a powerful sense of presence that everyone seems to look up to. Would it not be wonderful to be this person? Knowing what to do and how to communicate with others in social settings is a skill we all need to master as we go through life. Some of us seem to be a lot better at this, which is perhaps to do with our upbringing or specific life experience in discovering the value of emotional intelligence. Fortunately, knowing how to efficiently navigate the social scene is a learnable skill and we can all become better at it by practicing and reflecting on our behavior.

This course follows on from the Emotional Intelligence course and allows delegates to focus more specifically on interpersonal skills. Delegates explore topics that fall under two main areas; social awareness and social facility. Within these areas, a range of EI competencies are explored such as empathy, attention, rapport building, understanding others, influence, acting and so on. You can use this course in combination with EI: Personal Skills to cover all of the competencies within EI.

The course is designed around a series of exercises that help delegates to practice communication skills by focusing on specific EI competencies. Through these exercises, delegates can explore various methods to deal with everyday social situations and discover what methods work best for them. Various examples such as business meetings, interaction with colleagues, managers or even friends are explored throughout the course.
Comprehensive guidelines are provided on how to run the exercises as well as suitable key points to discuss with delegates to raise awareness about specific areas.

In this highly practical course delegates will learn:

  • Social Intelligence
  • Social Awareness
  • Attention
  • Empathy
  • Verbal and Nonverbal Synching
  • Acting

Course Duration:This course contains several exercises which can be completed in a one day workshop or divided into smaller sections that can be completed over the course of a week.

 

 

 
One Minute Manager
Three Success Secrets

The motto around here:
To help people reach their full potential by catching them doing something right!

 

The One Minute Manager system is comprised of three successful secrets:

  • One Minute Goals
  • One Minute Praisings
  • One Minute Reprimands

In this course delegates will learn to understand, familiarize themselves and incorporate the One Minute Manager style of management into their professional and personal life. These three basic ingredients of goals, praisings and reprimands assure that everyone is being held accountable for their performance, attitude, demeanor, etc. whether good or bad. This is what leads to significant improvements in people’s behavior. People need to be in contact with people that care about them as well as feel accepted and valued within the organization.
           
Utilizing the One Minute Manager philosophy requires very little time and rewards with very big results.  Consider this:  Most companies spend 50% to 70% of their money on people’s salaries.  And yet they spend less that 1% of their budget to train their people.  Most companies, in fact, spend more time and money on maintaining their buildings and equipment that they do on maintain and developing people.  So, if people get results, then it certainly makes good sense to invest in people.

The most important thing in training somebody to become a winner is to catch them doing something right.  Or rather, approximately right.  Don’t wait until they are doing things exactly right to praise them.  Use praising to encourage them to become high performers.


The One Minute Manager System is composed of three simple, yet very effective steps.

At the office set One Minute Goalswith your staff to make sure they know exactly what they are being held accountable for and what good performance looks like.

Then you try to catch them doing something right so you can give them a One Minute Praising

And finally, if they have all the skills to do something right and they choose not to, you immediately give them a One Minute Reprimand.

The more you understand why it works, the more apt you are to use it.  Managing people does not take as long as you might think.  Invest in your staff the way you invest in your marriage, your children and your friends.  The best minute spent each day at the office is the one you invest in supporting your staff.

  One Minute

Applying the One Minute Manager System at work and at home will change your life and those around you too.  That’s right, you can have your family cooperatively working with you, without them even realizing that you are managing your household by the same proven effective system used in the workplace. 

Course Duration:This course contains several exercises which can be completed in a one day workshop. This course is also offered for individual coaching purposes as a private session or in a group setting.

 
Train the Trainer
The Art of Training Delivery

A great way to improve your training delivery is to learn from bad training examples. By examining the implications of bad training you can better understand what not to do and get rid of bad habits or habits acquired from imitating poor trainers. This workshop contains a large series of examples found in everyday training delivery. The examples are given in the general context of soft skills training any trainer can easily relate to them.

The focus of the workshop is mainly on delivery of training content rather than designing them. Instead of authoring your own content you can easily obtain professionally made training materials and save time. Action Forward Coaching & Consulting provides various training materials within soft skills, management and productivity all designed with the latest principles of effective training in mind. For best results, use this workshop in conjunction with the training materials obtained from Action Forward Coaching & Consulting to deliver state of the art and eloquent training for your clients.

This workshop starts with an introduction to ideal training methodologies. The bulk of the workshop showcases a series of examples along with analysis and lessons that you can learn from these situations. Main guidelines are highlighted throughout the course, so you can easily use the material as a reference later on and refresh your memory about the guidelines covered here.

In this course delegates will learn:

  • Accelerated Learning
  • The Cascade Effect
  • What Makes a Training Bad
  • 40 Training Scenarios and Tips

    This section contains a series of scenarios along with an analysis of each. The example scenarios are designed in way so you can easily relate
Course Duration:This course contains several exercises which can be completed in a one day workshop or divided into smaller sections that can be completed over the course of a week.
 

 

 
 
 
 
 
Action Forward Coaching & Consulting
535 Edwardsville Road Suite 220
Troy, IL 62294

Action Forward Coaching and Consulting offers Business Coaching Services, Life Coaching Services and Team Buiding to clientele in and around: Edwardsville Illinois, Glen Carbon Ilinois, Troy Illinois, Highland Illinois, St Louis Missouri and the Entire Metro East/ Southern Illinois area.

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